FAQ
Find answers to common questions about our matchmaking process, Islamic compatibility and how to navigate your journey to match with confidence.
Do you have a question? We have an answer for you!
Signing UP
Is the Vidnik App free?
Yes, downloading and registering on the Vidnik app is completely free!
How to Download the Vidnik App
For iOS:
- Open the App Store on your iPhone.
- Tap the search icon at the bottom of the screen and type "Vidnik".
- Select "Vidnik" from the search results.
- Tap the "Get" or "Download" button next to the app icon.
- If prompted, enter your Apple ID password or use Face ID/Touch ID to authenticate the download.
- Wait for the app to download and install on your device.
- Once the download is complete, the Vidnik app icon will appear on your home screen.
For Android:
- Open the Google Play Store on your Android device.
- Tap the search icon at the top of the screen and type "Vidnik".
- Select "Vidnik" from the search results.
- Tap the "Install" button next to the app icon.
- If prompted, review the app permissions and tap "Accept" to continue with the installation.
- Wait for the app to download and install on your device.
- Once the download is complete, the Vidnik app icon will appear on your home screen.
That's it! You can now open the Vidnik app and start using it on your device.
How do I sign up on Vidnik?
Simply download the Vidnik app, and then sign up by registering your phone number, email, and password.
Why do I need to put a photo on my profile?
Each user needs to provide a photo to ensure identity verification for a safer and more secure experience. For our female users, you have the option to "Blur Photos" if you prefer not to have your photos visible to all other users.
Can I use my Vidnik account on other mobile devices?
Yes, you can use your Vidnik account on multiple devices. Simply enter your login details on the new device, and you'll be able to access your account.
Is it okay not to use my real name on the Vidnik app?
No, you must register and display your real name on the Vidnik app. Accounts with made-up names may be flagged and automatically blocked.
What is the purpose of selfie verification?
Selfie verification on Vidnik ensures user safety and provides protection against fraudulent activity.
How to complete selfie verification?
- Selfie verification made easy. Follow these basic steps.
- Move to a well-lit place that is not in direct sunlight.
- When the Verification starts, fill the space with your face immediately & follow the on-screen instructions.
- Make sure your face is not covered with a mask or sunglasses.
How do I successfully upload my profile picture and complete its verification?
You can either take a new picture or upload an existing one from your gallery. Follow these guidelines to ensure a successful upload and verification:
Picture Upload Guide:
For Male & Wali:
- Ensure you are properly clothed.
- Upload a single, clear, and accurate picture of yourself (no group photos).
- Ensure the picture quality is good.
- Make sure your face is fully visible and clear on camera.
For Female:
- Wear a proper Hijab.
- Upload a single, clear, and accurate picture of yourself (no group photos).
- Ensure the picture quality is good.
- Make sure your face is fully visible and clear on camera.
Can I use a Google or Apple account to create a register on Vidnik?
Yes, you can use a Google or Apple account to register an account on Vidnik.
Can I use a Google or Apple account to log in to Vidnik?
Yes, you can use a Google or Apple account to log in to Vidnik.
Account / Profile Set up
How do I get more profile views or visits?
To get more profile views or visits on Vidnik:
- Ensure you have a completed profile.
- Consider boosting your account to increase visibility and attract more views or visits to your profile.
Can I add more photos to my profile?
Yes, you can add more photos to your profile. Here's how:
- Go to your profile by tapping the profile button at the bottom right of the home screen.
- Tap your display picture, and you will see an option to add more photos.
Alternatively:
- Use the menu button at the bottom left of the home screen.
- Go to "Edit Profile".
- Use the "Edit Photo" button under your name to replace your main picture or add new photos.
How can I edit my profile?
To edit your profile on Vidnik:
- Tap the menu button at the bottom left of your home screen.
- Select "Edit Profile" from the menu list.
- Update or change your details as needed.
How do I log out of Vidnik?
To log out of Vidnik:
- Tap the menu button at the bottom left of the home screen.
- Scroll down and tap "Settings."
- Tap "Log out" and confirm by tapping "Yes" on the pop-up box.
How can I change my date of birth?
To change your date of birth on Vidnik:
- Tap the menu button.
- Select "Edit Profile."
- Go to "Personal Information" and update your date of birth.
How do I use the filters?
To use filters on Vidnik:
- Tap the filter icon in the top left corner.
- Use various preferences to sort profiles, including age, height, location, religiousness, sect, and occupation.
- Once you have selected your preferences, tap the "Apply" button to apply the filtered settings.
Can I change/update my email?
You can add and verify your email once. After the email has been verified, it cannot be changed.
Can I change/update my phone number?
No, the phone number you registered through the app cannot be changed.
How many hours does it take for me to get verified?
Our verification process is instant and AI-secured. Make sure you upload a correct selfie and a profile picture that follows the guidelines, and you should be verified and able to access the app immediately.
How can I boost my profile to get more likes?
Increase your visibility with our "Boost Your Account" feature! Spend coins to stand out and get more matches.
Chats
Do I need to pay to chat with someone?
Yes, one of our app features allows you to chat with someone by paying for a subscription.
How do I chat with someone on VIDNIK?
Once you have been matched, simply tap on the message icon at the bottom left corner of your home screen to start chatting with the person you are matched with.
Can I mute the chat?
Yes, you can mute a chat by swiping left on the chat screen. Swipe left on the chat you want to mute from the list.
Do I need to respond to everyone who messaged me?
Not necessarily, but we advise our users to respond to messages as it is polite to do so, even if you are not interested in that user.
Can I initiate a chat without being matched on Vidnik?
Unfortunately, no. Chats can only be initiated once you are matched.
Can I send pictures or videos in messages?
For now, we are exclusively using a chat platform. We will notify our members about the latest updates once more features are developed!
Can I send voice messages on chat?
We do not currently have an option for that feature. However, Vidnik is always working on developing new features, which will be available soon! Stay tuned for updates.
Is there a limit for me to chat with someone?
No, there are no limits to chatting with someone you are matched with on Vidnik.
Can I delete a message on Vidnik?
No, there is currently no option for deleting a message on Vidnik.
Can I hide messages?
No, there is currently no option to hide messages on Vidnik. However, we ensure that all your messages and information are secure.
Can I send a message without a Wali present on Vidnik?
No, you need an active Wali to send a message. Additionally, the Wali must grant you permission to chat in the group chat.
Video Calling
Can I have a video call without a Wali present on Vidnik?
No, a Wali must be present and participate in the video call as well.
Can a male user have a video call with female users once they are matched on Vidnik?
Yes, but only in the presence of a Wali.
Is there a limit for video calling on Vidnik?
Yes, each subscription has its own limited minutes for video calling. You can check your subscription details under the menu page by tapping "My Subscriptions".
My camera is not working in the app. What should I do?
If your camera is not working in the app, try the following troubleshooting steps:
- Ensure that your camera and microphone are turned on.
- Close any other open apps that use your camera or microphone.
- Restart the Vidnik app and try again.
- Turn your phone off and then on again.
- Make sure to allow permissions for the camera and microphone in your phone's settings.
Can a Wali have a one-on-one video call with a male user?
Yes, a Wali can have a one-on-one video call with a male user. However, Wali needs to pay for a subscription if he wishes to chat or video call the male participant alone.
Can I check my video call logs?
Yes, you can! From the chat list screen, tap the arrow at the top right corner of the screen to switch between chat messages and video call logs.
Wali
Do I need to add a Wali to be able to chat?
Yes, for our female users, adding a Wali is required to be able to use the chat feature.
Can a Wali also join the chat?
Yes, a Wali is always part of the group chat. If Wali decides to chat with the users, he can do so.
Does a Wali also need to have the Vidnik app?
Yes, a Wali needs to download the Vidnik app.
Does the Wali need to pay to join the chat?
No, Wali can send messages in the group chat as his fee is already paid by the dependent. However, if Wali wants to chat with the boy privately, he will need his own subscription.
Can I add more than one Wali to my account?
No, you can only add one Wali at a time. If you wish to add a second Wali, you need to delete the first one.
Can I change my Wali?
Yes, a girl can change her Wali. To add a new Wali, she must first delete the current Wali and then pay a one-time Wali fee to add the new Wali and re-enable chat and video calling.
Can I recommend a male user to one of my dependents without any subscription?
Yes, you can recommend a male user to any of your dependents without any subscription.
How do I add a Wali?
Here are the steps to add a Wali:
If the Wali does not have the Vidnik app:
- Tap on the menu at the bottom left of the home screen, then click "Add a Wali."
- Fill in your Wali’s email address and phone number.
- You will be taken to a screen with a "Share Link" button. Tap that button to share the Vidnik app link so your future Wali can register on the Vidnik app.
- Once your Wali has registered, follow the steps below.
If the Wali already has the Vidnik app installed:
- Tap on the menu at the bottom left of the home screen, then click 'Add a Wali.'
- Fill in the email address and phone number.
- An existing profile will be displayed on the app. Please select the profile and send a request.
- A notification will be sent to the person that you have requested to add them as your Wali.
- Once the person clicks 'Accept' to confirm their agreement to be your Wali, the Wali is successfully added.
Can I chat with my matches without having a Wali?
No, for female users, it is required to have a Wali on the account to ensure a safer environment on Vidnik.
Can the Wali have a one-on-one chat with the Male user privately?
Yes, the Wali can have a one-on-one chat with the male user. However, Wali needs to pay for his subscription as it is not covered by his dependent.
How can a Wali recommend a profile to his dependents?
Wali can browse the male profiles and recommend a profile to his dependents.
Steps to Recommend:
- Launch the app and go to the home screen.
- Browse through the male profiles shown on the home screen.
- Once you like a profile, click on it to see the full profile.
- Scroll down to see the recommend button. Tap on the button to get the Dependent list.
- Select the dependent that you want to recommend the male profile to and tap confirm to send the recommendation to the dependent.
Likes and Matches
Where can I see my Likes and Matches?
To see your likes and matches:
- Tap the heart icon at the bottom of the screen, next to the home button.
- On the next screen, you can check your likes or matches.
- To toggle between likes and matches, use the arrow button at the top right corner of the screen.
How can I check the full profile of a user I liked?
To check the full profile of a user you liked:
- Go to your likes screen.
- Tap on the user’s card.
- This will take you to their full profile, where you can view their details.
How do I see who liked my profile?
To see who liked your profile:
- Tap the heart icon to go to the likes screen.
- On the profile cards, you will see a tag that says "Likes You." These are the profiles that have liked your profile.
Subscription
Where can I check the subscription plan?
To check the subscription plan:
- Tap the menu icon.
- Select "Subscription".
- Choose the package you want.
- Click "Subscribe".
- Proceed to the payment.
How can I cancel my subscription?
You can cancel your subscription directly on your device. Follow these steps:
For iOS:
- Open the Settings app.
- Tap your name.
- Select the Subscriptions option in the menu.
- Choose the subscription you want to cancel.
- Tap the Cancel Subscription button.
For Google Play:
- Open the Google Play app.
- Tap the profile icon at the top right.
- Tap Payments & Subscriptions.
- Select the subscription you want to cancel.
- Tap Cancel Subscription.
- Follow the instructions.
Does my subscription automatically renew?
Yes, both Google Play and Apple Pay subscriptions are set to auto-renew.
Can I cancel my subscription anytime?
Yes, you can cancel your subscription anytime. You will still have access to your subscription benefits until the end of the current subscription period.
What is included in the Paid Subscription?
The paid subscription includes the following features:
- For Females: Ability to add a Wali and chat with matched male members.
- For Males: Ability to chat with female users.
- For Wali: Option to chat privately with male users before bringing in their dependents.
- Video Calling: Available for all users.
What is the refund policy?
Subscriptions can only be purchased through App Stores as in-app purchases. All payment, billing, cancellation and refund terms are governed by the terms of the App Store through which you download the Platform and purchase a Subscription, including with respect to any downloadable digital content we make available on the Platform from time to time.
Billing and Payment
What are my payment options for a subscription?
You can use Google Play or Apple Pay, which are set up on your phone.
How can I edit my payment method?
You can edit your payment method on your phone. Please refer to Google Play and Apple Pay policies.
For iOS Users:
- In your iPhone settings, tap on your Apple ID and select Payment & Shipping.
- Tap on Add Payment Method.
- Select your preferred payment method.
- You can easily add, update, reorder, or remove other payment methods.
For Android / Google Play Users:
- Open the Google Play app.
- Tap on the profile icon at the top right.
- Tap Payments and Subscriptions > Payment Methods > More > Payment Settings.
- If asked, sign in to Google Play.
- Under the payment method, you want to edit or remove, tap Edit.
- Make your changes.
- Tap Update.
Does Vidnik have my bank details or payment information? Is it secure?
No, Vidnik does not collect information regarding your payment or bank details. All transactions are securely handled through Google Play and Apple Pay.
Explore
How do I check my notifications?
To check your notifications:
- On the home screen, tap the bell icon at the top right corner.
- This will show your unread notifications.
- You can click on a notification to be taken to the associated page.
- Note that some notifications are just for information and cannot be clicked.
Can Vidnik be used on a laptop/desktop?
No, Vidnik can only be used on mobile phones.
Can I turn off my notifications?
Yes, you can turn off notifications for the Vidnik app.
Steps to turn off notifications:
- Go to the menu from the home screen.
- Under the menu, look for
Settings
and tap on it. - Go to the
Notifications
menu. - Here you will see various settings related to Vidnik notifications.
- You can either pause all notifications or customize them according to your preferences from this screen.
Can I share the Vidnik app with my friends?
Sure, here are the steps to share the Vidnik app with friends via the App Store and Google Play:
For iOS:
- Open the App Store app on your iPhone.
- Search for the Vidnik app.
- Once you find the app, tap on it to go to its app detail page.
- Tap the Share button located under the app's name and icon.
- Choose the method you want to use to share the app (e.g., AirDrop, Messages, Mail, etc.).
- Select the contact or app you want to share the app with and tap Send to complete the sharing process.
For Android:
- Open the Google Play Store app on your Android device.
- Search for the Vidnik app.
- Once you find the app, tap on it to go to its app detail page.
- Tap the Share button located under the app's name and icon.
- Choose the method you want to use to share the app (e.g., Messages, Email, etc.).
- Select the contact or app you want to share the app with and tap Send to complete the sharing process.
- That's it! Your friends can now use the link or message to download the Vidnik app on their devices from the respective app store.
Can I search for a specific person on Vidnik?
No, you cannot search for a specific person on Vidnik. Only users that match your preferences will appear on the home page for you to like them.
Can I share my personal information with the person I matched and talked with?
Vidnik prioritizes keeping the environment safe and secure. Messages sent through our app are secure and encrypted. If anything is misused, it can be reported. However, we advise users not to share any personal details that might be misused. Please note that Vidnik is not responsible for any communication that takes place outside our app. We cannot take action against any account when communications have been conducted off our platform.
What are the benefits of registering on Vidnik?
There are many reasons to register on Vidnik. Here are some key benefits:
- Powerful Search Tool: Our powerful search engine helps you find the perfect match.
- Marriage-Oriented: We are dedicated to helping people find the right partner for marriage.
- Safe and Secure: Enjoy secure messaging and video call services.
- Wali Feature: Adding a Wali can enhance your safety while using Vidnik.
- Customizable Search: Search by your preferences, including age, education, work, religiousness, and more.
Report & Blocking
Can I block someone on Vidnik?
Yes, you can block and report users on Vidnik.
Steps to Report & Block Users:
- Tap a profile to load the full profile of the person you would like to report and block.
- Scroll to the bottom of the profile to see the "Report & Block" button.
- Tap the button to report the user and share the reason with us so we can take appropriate action.
- Tap "Submit" to move to the final screen, then tap "Block" to report and block the user.
Note:
- Once blocked, the user will be removed from your home feed. If the user is in your match or like list, they will be unmatched and unliked, and removed from those lists as well.
- You can always unblock users from the unlock list. Check unblock FAQ for full details.
If I report someone, will they know?
No, reporting someone is confidential and is only between you and us.
What happened to the account I reported?
Our team will do the check and will take the necessary actions.
Can I unblock users that I have reported and blocked?
Yes, you can unblock blocked users from the Blocked list.
Step to unblock a blocked user:
- Go to the menu tab from the home screen.
- Tap on settings and go to the Blocked list from this menu to see the list of all blocked users.
- Tap the unblock button next to the name of the users that you would like to unblock.
- The user is now unblocked.
Troubleshooting
Why is my app not loading or having errors?
We suggest the following troubleshooting steps:
- Ensure you have a stable internet connection.
- Restart your mobile device.
- Uninstall and reinstall the app.
Note: If the issue persists, you can reach out to our customer support anytime.
Why did I not receive the verification code?
There might be delays due to signal issues, but you can tap on "Request Code Again" if you still have not received the code.
If this persists, we suggest the following troubleshooting steps:
- Restart your mobile device.
- Uninstall and reinstall the app.
Note: If the problem continues, don't hesitate to get in touch with our customer support.
Account Deletion
Can I deactivate my account?
Yes, you have the option to temporarily deactivate your account. Here are the steps to deactivate your account:
- Go to the menu from the home screen.
- Go to Settings and look for the Take a Break option.
- Tap on Take a Break to see the Deactivate My Account option.
- Tap on it, select the reason for deactivation, and tap Submit. You will then be logged out.
Note: This is a temporary process, and you can log in at any time to cancel the deactivation.
Can I permanently delete my account?
Yes, you have the option to permanently delete your account. Here are the steps to delete your account:
- Go to the menu from the home screen.
- Go to Settings and look for the Take a Break option.
- Tap on Take a Break to see the Delete My Account option.
- Select Delete My Account and click Continue.
- You will be taken to the Download Your Personal Data screen. Here, you can either download your personal data before proceeding or continue with the deletion without downloading the data.
- Provide the reason for deleting your account and tap Submit.
Note: This is a permanent process. Your account will be deleted automatically in the next 15 days. You can log in to your account during these 15 days to cancel the deletion process.
How many days do I wait to be sure that my account has been deleted?
You need to wait 15 days. After that, your account will be permanently deleted. Once an account is permanently deleted, it is not possible to retrieve it. You will need to create a new account if you wish to use Vidnik again.
Can I recover a deleted account?
No, once an account is deleted, it cannot be reactivated. You will need to create a new account.
Privacy & Security
How do I change my password?
To change your password on Vidnik:
- Tap the menu icon at the bottom left of the home screen.
- Go to the "Edit Profile" screen and select "Personal Information."
- Scroll down and tap on "Change Password."
- Enter your current password and your new password.
- Click "Update" to change your password.
Note: For security reasons, you will be logged out and need to re-login using your new password.
Can I make another profile/registration if I forget my password?
No, there is no need to make another account. If you forget your password, simply click on "Forgot Password" on the login screen to reset it. Check the "Forgot Password" FAQ and follow the instructions.
I forgot my password. What should I do?
No need to worry. Follow these steps to reset your password:
- Launch the app and go to the login screen.
- Tap "Forgot Password".
- Enter the email address you used to register on the Vidnik app and tap "Continue".
- We will send a verification code to your email address.
- Validate the verification code and you will be guided to the "Create New Password" screen.
- Type in your new password, confirm it and tap the "Reset Password" button at the bottom of the screen.
Voilà! Your password is now reset. Use the new password to log in to the Vidnik app.
Note: You can always contact customer support if you are having difficulties.
How many times can I change my Password?
There is no limit to how many times you can change your password. But make sure you don't forget it!
Can I have privacy on my Vidnik app?
Yes, you can enhance your privacy by setting up an App lock. It will use biometric recognition or Face ID based on your device. This will be required every time you open the Vidnik app.
Are my details kept safe and secure in the Vidnik app?
Yes, all your details are kept confidential and secure.
Contact Us
How can I contact support?
You can contact us via email or submit a ticket through the Vidnik app regarding your concerns.
How can I raise a ticket when logged in?
To raise a ticket on the Vidnik app:
- Tap on the menu from the home screen.
- Scroll down to the Help Center and tap it.
- Look for Contact Support and tap on it.
- Tap on Select Reason and choose the most applicable reason.
- Write a few lines describing the issue in the box below.
- Click Submit.
How can I raise a ticket when I am unable to log in?
If you are having issues logging into the app, you can still raise a guest ticket from the login screen:
- Tap the i icon at the top right of the screen.
- Enter the details in the form and tap Submit.
- Once the support agent reviews and replies to your request, you will receive an email with the response and a link to reply to the same ticket.
Note: You can also reach out to us via email at [email protected].
How long does it take to receive a response to my email or ticket?
Our team will get back to you within 24 hours. We always strive to provide the best solution for all our members' concerns.
I think my account was hacked. What can I do?
If you think your account was hacked, follow these steps:
- Check if you can log in to your account, If yes, immediately change your password.
- If you are unable to log in, reach out to our customer support via the guest support ticket or [email protected] email.
Our team will take the necessary action to check and secure your account.
Vidnik Coins & Features
What are Vidnik coins?
Vidnik coins are a special in-app purchase currency used to buy features within the app to help you in your matchmaking journey.
What is My Wallet?
My Wallet in Vidnik is where you can buy and store Vidnik coins after making a purchase. You can also view your transaction history here.
How do I use Vidnik Coins?
Vidnik Coins can be used to buy add-on features for your account. Currently, you can use them for:
- Boost Your Account
- Read Receipts
What is Boost Your Account?
Boost Your Account is a feature that increases the visibility of your profile to other users by spending coins. This helps you stand out and get more matches!
What is a Read Receipt?
A read receipt is a feature that lets you know if your messages have been read by the recipient. This helps you avoid unnecessary suspense about whether your messages are being delivered and read.